Thank you for shopping with Setlla Lowell. We are committed to providing a smooth and reliable shipping experience for all customers.
Please review our Shipping Policy below for information regarding order processing, shipping times, delivery expectations, and related details.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Processing times may vary during peak seasons, holidays, promotional events, or due to high order volumes. Orders are not processed or shipped on weekends or public holidays.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Time
Estimated delivery times may vary depending on your location, shipping carrier, customs processing, and other external factors.
Typical estimated shipping times:
- United States: 7–15 business days
- International Orders: 10–20 business days
Please note that delivery times are estimates and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on the destination, shipping method, and order size.
From time to time, we may offer free shipping promotions on qualifying orders.
Tracking Information
Tracking information will be provided once your order has been shipped. Please allow a few days for tracking updates to appear in the carrier’s system.
If you do not receive tracking details within several business days after placing your order, please contact us.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete addresses provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible at assist@setllalowell.com.
Lost or Delayed Packages
While we work with reliable shipping partners, delays may occasionally occur due to weather conditions, customs clearance, carrier issues, or other circumstances beyond our control.
If your package appears lost or significantly delayed, please contact us and we will do our best to assist you.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product or shipping costs unless otherwise stated.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and include photos of the packaging and products so we can assist you appropriately.
Order Changes and Cancellations
If you need to modify or cancel your order, please contact us as quickly as possible. Once an order has been processed or shipped, changes or cancellations may no longer be possible.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: assist@setllalowell.com.