At Setlla Lowell, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
Customers may request a return within 30 days of receiving their order.
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- Items must include original tags and packaging
- Proof of purchase or order confirmation is required
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items may not be eligible for return:
- Final sale or clearance items
- Gift cards
- Customized or personalized products
- Items damaged through misuse or improper handling
Return Process
To initiate a return, please contact our support team at assist@setllalowell.com with your order number and reason for return.
Once your request is approved, return instructions will be provided.
Customers are responsible for return shipping costs unless the item received is incorrect or defective.
Refunds
After receiving and inspecting the returned item, we will notify you regarding the approval status of your refund.
If approved, refunds will be issued to the original payment method within several business days. Processing times may vary depending on your payment provider or financial institution.
Shipping fees are generally non-refundable unless the return is due to our error.
Exchanges
We may offer exchanges for defective, damaged, or incorrectly shipped items, subject to product availability.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos and order details so we can assist you promptly.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card provider
- Contact your bank for additional processing information
If you still need assistance, please contact us at assist@setllalowell.com.
Policy Updates
We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice.
Contact Information
For any questions regarding returns or refunds, please contact:
Email: assist@setllalowell.com.